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Mortgages
by Arch

Privacy Policy

Effective Date: October 2026

 

Business Name: Mortgages By Arch

 

Operating Regions: Alberta & British Columbia, Canada

 

1. Introduction & Overview

At Mortgages By Arch ("we," "us," or "our"), respecting your privacy and protecting your personal and financial information is a fundamental priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (mortgagesbyarch.com), submit an inquiry, use our online calculators, or apply for mortgage financing services in Alberta and British Columbia.

 

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), British Columbia’s Personal Information Protection Act (BC PIPA), and Canada’s Anti-Spam Legislation (CASL).

 

2. Information We Collect

To provide mortgage brokerage services, pre-approvals, and financial consultations, we may collect personal and financial information from you, including but not limited to:

 

  • Contact Information: Full name, phone number, email address, physical address, and preferred contact methods.
     

  • Financial & Employment Details: Income, proof of employment, tax returns (NOAs), assets, liabilities, credit history, and bank account details (collected via secure mortgage application portals).
     

  • Property Information: Real estate property details, purchase contracts, appraisal reports, and mortgage renewal dates.
     

  • Technical & Usage Data: IP address, browser type, device information, and pages visited on our website (collected via standard cookies and analytics tools).
     

3. How We Use Your Information

We collect and use your personal information solely for legitimate business purposes, including:

 

  • Evaluating your mortgage needs and determining pre-approval or borrowing capacity.
     

  • Submitting mortgage applications on your behalf to regulated financial institutions, lenders, and mortgage insurers.
     

  • Communicating with you regarding your application status, rate updates, renewals, or requested services.
     

  • Meeting legal, regulatory, and compliance requirements under Canadian federal and provincial mortgage brokerage regulations.
     

  • Improving website functionality, user experience, and client support.
     

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. To fulfill our mortgage brokering duties, we may share relevant information with trusted third parties, including:

 

  • Approved Mortgage Lenders & Financial Institutions: To secure mortgage rates, approvals, and loan commitments.
     

  • Mortgage Default Insurers: Such as CMHC, Sagen, or Canada Guaranty when applicable.
     

  • Professional Service Providers: Appraisers, lawyers/notaries, title insurance companies, and realtors involved directly in your transaction (with your consent).
     

  • Secure Technology Partners: Customer Relationship Management (CRM) tools, secure document vault portals, and mortgage application software used to process your file safely.
     

  • Legal Authorities: When required or permitted by federal or provincial laws, court orders, or regulatory audits.
     

5. Consent & PIPEDA/PIPA Compliance

By providing your personal information through our online forms, mortgage applications, or direct consultations, you consent to the collection, use, and disclosure of your information as described in this policy.

 

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may limit our ability to provide mortgage brokerage services to you.

 

6. Data Security & Storage

We employ industry-standard administrative, physical, and technical security measures to protect your sensitive financial data against unauthorized access, loss, alteration, or disclosure.

 

  • Encryption: Information submitted through our online portals and application forms is encrypted using Secure Sockets Layer (SSL) technology.
     

  • Restricted Access: Access to personal financial files is restricted strictly to authorized personnel required to process your mortgage application.
     

7. Third-Party Links & Calculators

Our website may contain links to third-party tools, secure application software (e.g., broker application portals), or external resources. We are not responsible for the privacy practices or content of external third-party sites. We encourage you to review the privacy policies of any third-party service you access through our site.

 

8. Cookies & Web Analytics

We use standard cookies and analytics tools to track website traffic, measure user engagement, and improve website layout. You can adjust your browser settings to disable cookies; however, doing so may affect your experience on certain sections of our site.

 

9. Accessing & Correcting Your Information

Under Canadian privacy legislation (PIPEDA / Alberta PIPA / BC PIPA), you have the right to request access to the personal information we hold about you and request corrections if any details are inaccurate or incomplete.

 

10. Contact Us & Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

 

Privacy Officer / Principal Broker

 

Mortgages By Arch

 

Email: reach@mortgagesbyarch.ca

 

Phone: +1 (587) 700-9333

 

Operating in: Alberta & British Columbia, Canada

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